Categories

New products

Information

Axeana Baby Free Shipping

Shipments and returns

Free Shipping !

We now are offering free shipping for most product(s) over rm300 in a single checkout receipt to any parts of Peninsular Malaysia for a limited period. Free shipping is not applicable to Sweet Cherry products and some special products. 

Free shipping is also applicable for all Bumbleride strollers and Clek carseats to the whole of Malaysia, Singapore and Brunei. Free shipping of Bumbleride strollers and Clek carseats are also available for other countries. Please contact us at admin@axeana.com. 

Please choose the 'Free Shipping' option during check out if the system does not automatically waive the shipping charges. Please do not choose Free Shipping if the product is flagged 'Shipping Applies'. 

Actual Shipping Cost Calculation

Actual Shipping Cost = Shipping Total + Total Tax*

* Total Tax (a system word that unfortunately cannot be rephrased to Shipping Surcharges) in the Shopping-Cart Summary being Courier Surcharges by Airpak Express.

Listed Product Prices

All listed product prices are final prices calculated according to the requirement set by the government of Malaysia. 

Your pack shipment

In stock packages are generally dispatched within 2 working days after receipt of payment and are shipped with tracking. For 'Online Only' orders please allow an extra 3-5 working days for the item(s) to be despatched. Standard shipping generally takes 2-3 working days and occasionally up to 7 working days especially during peak seasons. Delivery destination and area accesibility also affects shipping time. 

You can also choose 'Free Shipping' if you wanted to pickup the item(s) from our store personally. For pickups, please remember to bring the computer generate invoice / receipts generated after a purchase or emailed to you for verification. We will reserve the rights to deny a pickup request if we are unable to verify the person's identity.

Shipping fees include handling fees charged by the courier company as well as postage costs. Courier handling fees are fixed and calculated (in percentage) in relation to the total fees charged , whereas transport fees vary according to total weight of the shipment, and in some rare instances, it's calculated by its dimensions. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Boxes are amply sized and your items are well-protected.

For alternative courier / shipping modes, do give us a call during our opening hours or better still send us an email before placing your order. 

Self Pickup

You can choose the Self Pickup (Free Shipping) option if you plan to self pickup the item(s). Please inform us 2 days in advance so that we can have ample time to arrange the item(s) to our showroom from the warehouse (which is in Seri Kembangan) as not all items are stored at our showroom. 

 

Please be aware that product(s) that are flagged or listed as 'Pre-Orders' means that the said products are temporary out of stock at the moment but customers can to make purchases with the understanding that the said product(s) will be made available on future date as listed for pickup or shipping. Customers are encourage to give us a call for further assistance. 

Out of Stock Items

If an item(s) is out of stock or the order is unfulfilled by the supplier, we will reverse your payment through our Payment Gateway Service Provider ie. Ipay88 or Paypal.com. A fees reversal typically takes up to a week to appear on your bank account or credit card statement. Be rest assured that we will assist you along the way. 

Purchase Cancelation

Customers are allowed to cancel their orders prior delivery. A restocking fees of 10% will be deducted from the total sum paid by the customer for the said product(s). The restocking fees covers banking fees, handling fees and warehousing fees.   

Returns

If an item(s) is found to be defective, they will be required to be sent back to the respective local product distributors for warranty purposes. 

Acceptance of Shipping Terms and Conditions 

By continuing to browse or otherwise accessing the web site, you signal acceptance of the terms and disclaimer set out above. If you do not accept any of these terms, feel free to leave this web site.